Cookies policy

1. Introduction


SLNG LTD (“we,” “our,” or “us”) operates SLNG//, an AI voice processing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice services, including speech-to-text, text-to-speech, and related AI processing capabilities.

2. Information We Collect

2.1 Personal Information

Account information (name, email address, billing details)
Contact information for customer support
Payment and billing information
Usage analytics and service performance data

2.2 Audio and Voice Data

Audio files uploaded for processing
Text content submitted for voice generation
Processed outputs (transcriptions, generated audio)
API usage logs and metadata

2.3 Technical Information

IP addresses and device information
Browser type and operating system
API keys and authentication tokens
Service usage patterns and performance metrics

3. How We Use Your Information

3.1 Service Provision

Processing audio and text through our AI models
Providing transcription and voice generation services
Managing your account and billing
Delivering customer support

3.2 Service Improvement

Analyzing usage patterns to improve our AI models
Monitoring service performance and reliability
Developing new features and capabilities
Ensuring security and preventing abuse

4. AI Processing and Data Handling

4.1 AI Model Processing

Your audio and text data is processed by our AI models to provide the requested services. This processing occurs in the region you select (USA, UK, EU, UAE, or Singapore) and is subject to the data residency requirements of that region.